Delete your account

In the app

Open Settings and tap Delete account. If you never created an account, the same button reads Reset this guest identity.

Without the app

Email support@folderus.com from the email address you use to sign in to Folderus, with the subject "Folderus account deletion". We will confirm the request, delete your account within 30 days, and email you when it is done.

If you used Folderus as a guest

A guest identity is not linked to an email address, so we cannot find it from an email. Open Settings in the app and tap Reset this guest identity to delete it.

• Your account, email address, password and display name.
• Your membership of every folder.
• The photos and videos you uploaded. They are removed from every folder straight away and permanently deleted within about a day, including anything in your trash.
• Your private copies of folders.
• Your encryption keys, storage and subscription records, and your customer record at RevenueCat.

• Copies other members hold. If another member of a shared folder turned on a private copy, photos and videos you added more than an hour earlier were already copied to them. Those copies belong to that member and are not deleted. They are shown as coming from a "Former member", without your name.
• Usage events, such as "a folder was created", are kept but disconnected from you, so they no longer identify you.
• Your name from Sign in with Apple. If you used Sign in with Apple, we keep the name Apple shared, linked to Apple's identifier for your Apple ID rather than to your Folderus account, in case you sign up again. Email support@folderus.com and we will delete it.
• Store records. Apple and Google keep their own records of your purchases. Deleting your account does not cancel a subscription, so cancel it in your App Store or Google Play settings.

Want your photos? Download them to your camera roll in the app first. Once your account is deleted, they cannot be brought back.

In the app you can delete any photo or video you added, leave a folder (which removes your uploads from it and moves them to your trash for 30 days), or delete your private copy of a folder. For anything else, email support@folderus.com.

More detail is in our Privacy Policy.